What emails we send

Transactional - sent while the account is open

• Address verification and password reset links.
• Application status: received, approved, declined.
• A document sent to you for signature.
• Notices that a document was opened, signed, declined or completed.
• Deadline and expiry reminders, sent before the date and never after it.
• Completed documents with their audit trail.
• Security notices about your own account.

Optional - only if you ticked the box

• A weekly summary of your desk.
• Occasional product email about how the service is changing.

An active account sees 4 to 15 transactional emails a month; an account with nothing out for signature may see none. Optional email is capped at two messages a month.